This presentation will engage volunteer managers in discussion around the empowerment of volunteers in their hospice. We all know of the five percent requirement which mandates volunteers. Do we approach the volunteer program as a necessary evil, or as a key way to provide quality care, and elevate our mission to improve the end-of-life experience for patients and their families? We will identify the challenges, the opportunities, and the relational approach that maximizes the volunteer, the program, and the entire organization.