Putting Volunteers at the Center

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This session was live Aug. 14, 2020, from 1:30 – 2:30 p.m. CT. A recording of the session, evaluation, and certificate of completion is now available. 

Session Information

This presentation will engage volunteer managers in discussion around the empowerment of volunteers in their hospice. We all know of the five percent requirement which mandates volunteers. Do we approach the volunteer program as a necessary evil, or as a key way to provide quality care, and elevate our mission to improve the end-of-life experience for patients and their families? We will identify the challenges, the opportunities, and the relational approach that maximizes the volunteer, the program, and the entire organization.

At the conclusion of this webinar, participants will be able to:



  1. Understand the history behind the volunteer mandate of the hospice benefit
  2. Discuss the challenges of managing volunteers
  3. Identify the key ways volunteers add value to the organization
  4. Discuss how a relational approach that puts volunteers at the center can answer some of the challenges of both the volunteer program and the organization

This webinar is appropriate for all in hospice or palliative care settings.

Kelly Keller, Volunteer and We Honor Veterans Coordinator at Endless Journey Hospice

One hour of continuing education is available. Please defer to your licensing board or agency to ensure courses taken meet your license requirements.

Registration Fee……………………….. $55 per individual


(One continuing education hour, live webinar, and on-demand recording included)Toggle Content

Webinar registration fees are non-refundable. See substitution, cancellation, and refund policies here.


Webinar fees must be paid in advance.Toggle Content

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